Gary Goldstein serves as the President and Chief Executive Officer of Seltser & Goldstein Public Adjusters, where he leads the company’s operations and drives its mission of providing unmatched advocacy for policyholders. Known for his integrity, expertise, and client-centered approach, Gary takes great pride in the exceptional service that defines Seltser & Goldstein’s reputation.

Since joining the firm in 1991, Gary has built a distinguished record of success, representing homeowners and business owners with diligence and precision. For more than 35 years, he has approached each claim as if it were his own—ensuring clients receive the full and fair settlements they deserve. His satisfaction comes from delivering results that change lives, often helping clients achieve outcomes they could not have reached on their own.

Gary is recognized for his strong leadership, attention to detail, and deep understanding of insurance policies across all major carriers. His professional philosophy centers on fairness, persistence, and doing what’s right for every client.

Under his guidance, Seltser & Goldstein has been solidified as the leading Public Adjusting firm in New England. Gary is also deeply committed to the company’s expanding presence under Sill Companies, supporting his vision of continued growth and the goal of becoming the largest and most respected public adjusting firm in the nation.

Anthony attended Wentworth Institute of Technology’s Mechanical Engineering program and later completed Boston University’s MCSE program. Before joining our team, he served as a Building Inspector for the City of Chelsea, MA. Fully bilingual in English and Spanish, Anthony offers a distinctive blend of IT expertise and deep knowledge of building construction, codes, and structural systems. His multidisciplinary background and practical field experience make him an exceptional resource for our clients. Outside of work, Anthony enjoys developing his various music ventures and traveling with his wife and three daughters.

With over 21 years of experience in property insurance adjusting, Josh Goldstein has built his career around strategy, psychology, and a genuine dedication to helping clients recover after loss. Growing up in a family business, he learned the values of persistence, fairness, and client advocacy from his father, uncle, and brother — and continues to carry those lessons forward in every claim he handles.

Josh is a graduate of UMass Amherst and holds a Construction Supervisor License as well as certification from Vale Tech Adjusting School. He believes that every claim is as much a psychological experience as a technical one — understanding how people think, recognizing what motivates them, and tailoring each negotiation to reach the best possible outcome. For him, the process isn’t just about numbers; it’s about understanding human behavior and guiding everyone involved toward a fair and satisfying resolution.

Among his most memorable accomplishments are two highly complex claims — Meadowbrook Golf Course and New England Casket. At Meadowbrook, Josh led the effort to help rebuild the golf course after two devastating fires, supporting ownership and members through the emotional and financial recovery. The New England Casket fire, which struck just before COVID, presented massive challenges involving demolition, asbestos abatement, and extensive business interruption. Despite an initial offer from the carrier that severely undervalued the loss, Josh successfully tripled nearly every category of recovery under the policy, helping the business rebuild and move forward.

Outside of work, Josh enjoys spending time with his wife and their two children, Sophie and Luke, and loves being outdoors on the golf course. A lifelong Boston sports fan, he proudly cheers on the Patriots, Celtics, and just about any Boston team.

Richard brings extensive experience working directly with clients, evaluating technology, and creating thoughtful solutions. He earned his Bachelor’s degree in Economics from Boston University and a Master’s in Finance from Georgetown University.

With roots in a long-standing family business, Richard has a deep appreciation for the values of trust, service, and community. His broad understanding of public adjusting allows him to guide policyholders through every step of the claims process. He is passionate about problem-solving and continuously improving efficiency to deliver the best possible outcomes for clients.

Outside of work, he enjoys hiking, exploring art galleries, and discovering new golf courses along his travels.

From a very young age, Jeff has been immersed in the complexities of insurance company protocols and policy language, having worked for his family-owned insurance agency. After graduating from Endicott College in Beverly, MA, he joined the Seltser & Goldstein team, where he quickly became a trusted resource and an integral part of the firm.

With over 15 years of experience in the industry, Jeff specializes in policy interpretation and brings a depth of insurance knowledge that enhances every client interaction. His ability to analyze coverage, explain complex concepts, and guide clients with confidence contributes to a smooth and supportive claims experience. His long-standing dedication to the company and commitment to excellence is what truly sets him apart. Jeff’s passion for the field, paired with his hands-on expertise, ensures clients receive clear, confident guidance tailored to their unique needs.

Outside of work, Jeff enjoys spending time with his family and coaching his children's teams, as well as activities that reflect his commitment to teamwork, and community involvement.

Michael Malley has dedicated his life to the construction industry, bringing a wealth of experience from working on large-scale projects. For 30 years, he served as a general adjuster with Hanover Insurance, where he developed a deep understanding of property restoration and client care. He holds a bachelor’s degree in accounting from Assumption College and a Massachusetts Construction Supervisor license.

As both a licensed contractor and a high school football coach, Michael has a natural ability to connect with people of all ages and backgrounds. His greatest motivation comes from teaching his craft and helping clients rebuild after devastating losses. Throughout his career, he has managed claims from major disasters including the Paradise California fire,

Hurricane Katrina, and Hurricane Helene. For Michael, guiding people through recovery and helping restore a sense of normalcy is the most fulfilling part of his work.

He joined the Seltser & Goldstein team after years of knowing Gary and Josh Goldstein and admiring their exceptional reputation in the field. Outside of work, Michael enjoys spending time with his wife of more than 34 years and their two children, playing golf with his son, and cheering on the Miami Dolphins, Boston Red Sox, and Boston Bruins.

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Erin brings more than 20 years of experience in the insurance industry, having worked with State Farm and Mapfre before joining Seltser & Goldstein three years ago. She is dedicated to helping clients navigate the claims process with compassion and expertise, ensuring their property is restored and their best interests are protected. Erin is a licensed Public Adjuster, FMLA Certified, AIC Certified, and IICRC trained. She also holds a Bachelor’s degree in Sociology and a Master’s in Forensic Psychology.

Erin joined Seltser & Goldstein after witnessing firsthand the firm’s fairness and dedication while working on the insurance side. She was inspired to be part of a team that truly advocates for clients and brings order to chaos during challenging times. Outside of work, Erin enjoys spending time outdoors in the mountains or by the ocean, traveling, and cheering on her favorite teams—the Celtics, Patriots, Red Sox, and Ohio State Buckeyes. Most importantly, she is a proud mom of four and a grandmother to one.

Ross entered the insurance field after seven years as a teacher. When he transitioned out of education, he sought a new direction and joined Travelers Insurance, where he spent seven years as an adjuster handling complex claims valued up to ten million dollars. He holds a Bachelor of Arts in History, a Master of Education, and an Associate in Claims.

Ross brings a strong depth of experience, particularly from the carrier side. His background gives him valuable insight into how carriers approach claims and the many challenges that can arise during the process. He enjoys working directly with clients and is driven by his own personal experience with a significant water loss, which motivates him to advocate for clients with care and empathy.

He chose to join Seltser and Goldstein after years of negotiating with its adjusters while at Travelers. He consistently found that every claim was managed with exceptional professionalism and a genuine commitment to helping insureds, and he appreciated the collaborative and solution focused approach.

Outside of work, Ross enjoys spending time outdoors with his wife, who is a two time Olympic rower. He is also an enthusiastic supporter of the Kansas City Chiefs and the Boston Celtics.

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Robert (Bob) is a seasoned multiline adjuster with more than forty years of experience dedicated to maturity adjustment claims. Throughout his long career, he has gained extensive firsthand exposure to a wide range of natural disasters and property losses. Bob has traveled across the United States to assist policyholders, managing claims that vary from routine matters to complex and high value situations. His ability to clearly assess damages, communicate findings, and guide clients through the claims process has made him a trusted partner to both insureds and insurance carriers.

Bob is widely recognized for his thoughtful evaluations, attention to detail, and steady approach during challenging circumstances. His professionalism and commitment to fairness have earned him longstanding respect throughout the industry, as well as strong relationships with clients who depend on his expertise.

Away from the office, Bob finds enjoyment in Vermont where he values the natural surroundings and the chance to unwind in the open air.

Nicholas is a graduate of Ohio University with degrees in Accounting and Pre-law. He is an experienced multi-line adjuster with extensive knowledge of both Commercial and Residential policies. He has previously worked as a supervisor of an independent insurance adjusting firm working with dozens of insurance carriers directly and uses those relationships and knowledge to help our clients finalize their claims quicklyNicholas is a graduate of Ohio University, where he earned degrees in Accounting and Pre-Law, giving him a strong analytical foundation and a deep understanding of policy structure and interpretation. He is an experienced multiline adjuster with extensive knowledge of both commercial and residential insurance policies.

Before joining our team, Nicholas worked as a supervisor at an independent insurance adjusting firm, where he collaborated directly with dozens of insurance carriers. This role allowed him to build valuable relationships and gain firsthand insight into carrier processes and expectations.

Nicholas also holds his AIC (Associate in Claims) designation, reflecting his commitment to professional excellence in the claims field. His proficiency in Xactimate further strengthens his technical estimating background.

Nick now uses his broad industry experience and technical expertise to write detailed, accurate estimates that help our team negotiate from a position of strength—ensuring our clients receive fair consideration throughout the claims process.

James brings more than 35 years of experience in the industry and is deeply committed to advocating for clients throughout the insurance claims process. His extensive background and numerous certifications enable him to approach every project with a comprehensive and well-rounded perspective.

James holds multiple certifications from the Institute of Inspection, Cleaning and Restoration Certification, including WRT, ASD, FRT, and Microbial Growth Remediation. He is also proficient in Xactimate, carries various roofing and flood certifications, and maintains an OSHA 10 Construction Supervisor license. This broad expertise allows him to evaluate claims from every angle and provide informed, client-focused guidance.

He takes pride in the dynamic nature of his work, visiting loss sites and connecting with those he can help, both insureds and peers. James's passion for advocacy and helping others ultimately led him to join Seltser & Goldstein. Outside of work, he enjoys traveling, hunting, playing pickleball and cheering for the Boston Bruins.

Marc has dedicated more than 30 years of his career to helping people recover after property losses. He began as an insurance adjuster and later owned a ServPro franchise for 15 years, gaining firsthand experience in restoring homes and understanding how stressful the recovery process can be. About five years ago, he brought his extensive background to Seltser & Goldstein, where he continues his passion for helping clients as a public adjuster.

Marc holds a degree in Building Construction Technology from Wentworth Institute of Technology and is licensed in Massachusetts and New Hampshire. He is also certified through IICRC in Water, Fire, and Mold Remediation, giving him a comprehensive understanding of property damage and restoration. He takes pride in using his knowledge to guide clients through the claims process and make a meaningful difference during difficult times.

Outside of work, Marc enjoys hiking, exploring the outdoors, cooking, and working in his yard as a creative way to unwind. A lifelong Boston sports fan, he especially enjoys cheering for the Bruins.

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Jesse attended George Washington University and has built a diverse background across several service oriented roles. These early experiences gave him a strong understanding of what clients value most and how to support them with clarity and care. Through professional networking he transitioned into mitigation work, gaining a solid understanding of the mitigation process and how it directly affects clients.

Motivated by a desire to guide people through challenging moments, Jesse became a licensed public adjuster so he could assist clients throughout the entire claims journey and ensure they receive thoughtful and thorough support. He finds inspiration in knowing that his work helps individuals during their time of greatest need and allows him to advocate for the fairest possible outcomes.

Outside the office Jesse enjoys staying active and is a certified personal trainer. He is also a passionate Formula One fan.

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David brings more than 40 years of experience in the construction industry, including 13 years as the owner of his own company, Emerald View Associates, Inc. Holding an Unrestricted Builder’s License and a B.A. in Fine Art, he combines technical expertise with a creative eye for detail.

David has a comprehensive understanding of all aspects of construction, from excavation to finishing work, and is highly skilled in the Xactimate estimating program, which he has used since 1996. He takes pride in helping insured clients navigate the complexities of property loss and enjoys sharing his extensive knowledge with others. Among his many projects, he has estimated multiple commercial losses valued over $12 million to $15 million as well as multi-million dollar residential losses that featured unique and challenging structural components.

Outside of work, David channels his artistic background into woodworking, photography, and creative writing.

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Luis brings many years of retail banking experience where he developed strong client service skills and a natural ability to support people during important financial moments. Seeking a career with deeper purpose, he chose to join Seltser and Goldstein to continue helping individuals through challenging situations. He later transitioned into the claims field, starting as a claims associate where he built a solid foundation in the claims process and gained technical experience through Xactimate 101.

Luis is committed to helping clients understand their coverage and guiding them toward the best possible outcome during stressful and unexpected losses. His calm approach and dedication to service make him a trusted resource for every insured he supports. Outside of work he enjoys beach drives with his partner and their dog Meek and cheering on the Celtics, Red Sox, Patriots, and Real Madrid.

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Laura brings extensive administrative and customer service experience to Seltser & Goldstein. With a degree in Marketing Engineering from Colombia and a certificate in E-Commerce and Digital Marketing, she combines technical knowledge with a strong client-focused approach. Laura excels at managing complex projects and finding solutions that deliver results.

She takes great pride in helping clients recover what they can and approaches every claim as an opportunity to make a difference. Her dedication to detail, problem solving, and bilingual abilities make her a valuable part of the team.

Outside of work, Laura’s Colombian roots have inspired a deep passion for coffee. She enjoys learning about different beans, visiting coffee farms, and hopes to perfect her latte art soon. When she is not exploring the world of coffee, she loves watching soccer and attending Red Sox games.

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Mary brings more than three decades of experience in the insurance industry, including 18 years with an independent adjuster and over 12 years with Seltser & Goldstein. Her deep understanding of the claims process and commitment to helping clients navigate complex situations make her a trusted resource. Mary thrives on the variety of her work, finding each claim to be a unique opportunity to apply her expertise and achieve the best possible results for clients. She was drawn to Seltser & Goldstein for their strong values, integrity, and reputation for standing by their clients every step of the way. Known for her attention to detail and compassionate approach, Mary takes pride in delivering exceptional service and peace of mind. Outside of work, she enjoys roller skating and spending time with family.

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Justin has more than ten years of experience in warehouse management and now brings those organizational skills to S&G, where he inventories personal property losses across New England. His strong attention to detail, commitment to thorough documentation, and ability to build trust with clients are key to his success. Justin is on site daily, helping clients navigate challenging situations with care and professionalism. He takes pride in ensuring every item is accounted for so clients can recover as much as possible. He enjoys the travel and hands on nature of his work, knowing that each day offers an opportunity to make a difference. Outside of work, Justin loves exploring new destinations, cooking, and sampling foods from around the world. He is also an enthusiastic Boston Celtics fan.

Jimmy LeBlanc is passionate about helping people, especially during difficult times. This commitment is what led him to Seltser & Goldstein Public Adjusters, where he supports clients through the recovery process. Jimmy is on site at losses each day and sees how deeply these events affect people, motivating him to help them rebuild fully.

Organized and detail oriented, he takes pride in accurately managing claims and ensuring clients receive the outcomes they deserve. He enjoys meeting new people, hearing their stories, and making a real impact through his work.

Inspired by his father, Marc LeBlanc, and the company’s strong reputation, Jimmy is excited to begin his career in public adjusting with a supportive and experienced team. Outside of work, he enjoys freshwater fishing, watching sports, and studying the strategy and technique behind the UFC.

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Courtney joined Seltser & Goldstein after a successful career as a fifth-grade teacher, bringing with her exceptional organizational and time management skills. She holds a bachelor’s degree from Missouri State University and now applies her attention to detail in the firm’s Contents Department, where she carefully reviews and prepares contents claims.

Courtney is dedicated to helping clients receive the full compensation they deserve and takes pride in compiling contents claims that are thorough and carefully organized. She values Seltser & Goldstein’s supportive work environment and is grateful to be part of a team built on trust, collaboration, and a shared commitment to client success.

A proud wife mother of three young children, Courtney stays busy outside of work and enjoys cheering on her favorite teams, the St. Louis Cardinals and the Kansas City Chiefs.

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Mary Beth brings extensive administrative experience from the legal and insurance fields, where she built a strong reputation for organization, efficiency, and proactive problem solving. With a background in Criminology, she combines analytical thinking with exceptional attention to detail to keep operations running smoothly. She takes pride in maintaining efficiency, supporting leadership with foresight, and ensuring the team stays focused and connected.

Mary Beth was drawn to Seltser & Goldstein for its strong sense of community and commitment to supporting both clients and colleagues, and she approaches every task with equal parts structure and thoughtful analysis. Whether coordinating across departments or assisting clients through complex processes, she contributes reliability, warmth, and professionalism to every interaction.

Outside of work, Mary Beth enjoys spending time with family and friends, exploring new places throughout New England, and unwinding with a good book. Her sense of humor, steady presence, and genuine care make her an integral part of both the team and every client experience.

Heather first connected with Seltser & Goldstein as a client after experiencing a devastating water loss in her own home. The compassion, expertise, and results she received inspired her to join the team so she could help others through similar challenges. Her personal experience allows her to approach each claim with genuine empathy and a clear understanding of what clients are going through.

Heather earned a Bachelor’s degree in Communications with a minor in Public Relations from California State University, Fullerton, and is a Notary Public with the Commonwealth of Massachusetts. Her strong communication skills help her guide clients through the claims process with clarity and care. She is passionate about ensuring clients receive the full value of their insurance policies and takes pride in advocating for fair outcomes.

Originally from California, Heather moved to New England four years ago and loves exploring the region. At home, her family cheers for both LA and Boston teams, and she is an enthusiastic fan of Notre Dame football.

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Christie joined Seltser & Goldstein after a successful career in the healthcare field, bringing with her strong interpersonal skills and a natural ability to connect with others. Her experience has strengthened her empathy, professionalism, and commitment to helping people during challenging times. At Seltser & Goldstein, she finds it deeply rewarding to guide clients through the insurance claims process and help them return to their homes with confidence and peace of mind.

Christie was drawn to the firm’s outstanding reputation for exceptional service and genuine care for clients. Outside of work, Christie enjoys hot yoga and spending time with her grandson and four children, one of her favorite pastimes. A lifelong Boston Bruins fan, she now also cheers for Penn State, where one of her daughters is a student. She is the friendly face who welcomes everyone into the office, so be sure to say hello!

Giovanna began her career as a real estate paralegal, where she developed a strong understanding of real estate transactions and property matters. She now uses that experience to guide and support property owners as they navigate the recovery process after a loss. Joining Seltser & Goldstein was a natural choice for Giovanna, as it allows her to combine her legal background with her passion for helping people during some of their most difficult moments.

Bilingual and a commissioned notary in the state of Massachusetts, Giovanna takes pride in being a trusted resource for clients. She finds it deeply rewarding to help individuals and families regain their footing and rebuild after a tragedy, especially when she can play a direct role in securing the financial support that makes a real difference.

Outside of her work at Seltser & Goldstein, Giovanna is a licensed makeup artist and is currently in the process of obtaining her real estate license.

Zachary Lahlou has worked in billing and finance since his first professional experience in college. As the first in his family to graduate, he proudly earned his degree in Business Administration with a concentration in Accounting from Salem State University. Zach approaches every situation with an efficient and solutions-oriented mindset, believing that strong processes benefit both the team and the clients they serve.

At Seltser & Goldstein Public Adjusters, Zach is motivated by the company’s mission to help people recover what they deserve. He finds particular fulfillment in assisting clients with their personal property checks, recognizing that these funds often represent more than belongings—they represent memories, comfort, and stability. Zach takes pride in building on his strong foundation in finance while continuing to grow and contribute to the firm’s success.

He was initially drawn to Seltser & Goldstein by the appeal of the public adjusting field, and now deeply values the supportive work environment and the shared purpose of helping clients overcome adversity. Outside of work, Zach enjoys spending time outdoors no matter the activity. He is also an enthusiastic sports fan and especially enjoys cheering on the Boston Bruins.

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Corinn brings experience in supporting insured clients, having begun her career in the claims department of a national insurance carrier. During that time she developed a strong understanding of the challenges clients face after a loss and the importance of clear guidance during a difficult period. She carries that insight into her work at Seltser and Goldstein where she assists clients with their billing needs and helps them navigate questions that arise throughout the recovery process.

As billing manager, Corinn is skilled at addressing complex issues that affect every aspect of a claim. She takes pride in helping clients secure the essential funds needed to rebuild and move forward. Outside of the office, Corinn enjoys creating music with her husband and their band as well as spending quality time with her daughter.

Marjorie has been a valued member of Seltser & Goldstein for more than 34 years and is an integral part of the firm’s success. Over the years, she has gained extensive experience in nearly every aspect of the company, including claims support, client communication, and accounting. Her deep knowledge and dedication make her a trusted and dependable resource for both clients and colleagues.

She holds an Associate’s degree in Accounting from Bentley University and a Bachelor’s degree in Marketing from Northeastern University. Known for her attention to detail and conscientious approach, Marjorie takes pride in providing accurate, thorough work that supports the firm’s mission to serve clients with excellence.

Outside of work, she enjoys cooking, baking, reading, and especially knitting. A dedicated sports fan, Marjorie cheers for the Celtics and Patriots, as well as the University of Miami Hurricanes and the University of Alabama Crimson Tide

Sabrina Arguello discovered her passion for people while working in payroll within human resources, where she saw firsthand the impact that thoughtful support can have on both employees and clients. She earned her degree from The University of Southern Mississippi and brings a combination of empathy, emotional intelligence, and strategic thinking to her role.

As the first formal HR leader at Seltser & Goldstein Public Adjusters, Sabrina focuses on creating an environment where team members feel valued, supported, and equipped to deliver exceptional service to homeowners. She believes that by caring for the people who serve clients, she is ultimately contributing to the success and satisfaction of those clients as well. Sabrina is inspired by collaboration and enjoys partnering with others to overcome challenges and celebrate achievements.

Outside of work, Sabrina is an avid runner and completed the Boston Marathon in 2021. She enjoys live music, cheering for the Boston Red Sox and New Orleans Saints, and proudly shares her alma mater with Jimmy Buffett.

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Brian brings extensive experience in construction, project management, and disaster restoration to Seltser & Goldstein. Coming from a family of skilled tradespeople, he has a deep understanding of every stage of the recovery process. He holds Fire, Water, and Applied Structural Drying IICRC Certifications, is proficient in Xactimate, and earned his Bachelor’s degree in Selling and Sales Management from Purdue University.

For over fifteen years Brian has taken pride in helping clients rebuild after losses and finds it rewarding to turn difficult situations into positive outcomes. He always finds policy limit claim results to be the most rewarding.  He joined Seltser & Goldstein for their outstanding reputation and dedication to client success. Outside of work, Brian enjoys traveling, spending time with his wife and two sons, cheering on the Patriots, Red Sox, Bruins, and Team USA. A fun fact about Brian is that he competed in the 2002 Winter Olympics in ski jumping and holds a black belt in Shotokan Karate.

Scott is a second generation public adjuster licensed in Massachusetts and New Hampshire since 1992. With decades of experience, he brings a calm and confident approach to every situation, helping clients navigate losses with clarity and care. His ability to take charge during a crisis is an invaluable strength that directly supports clients during challenging times. Scott is motivated by helping people when they need it most and finds inspiration in his colleagues whose professionalism and compassion make a meaningful difference every day. Among his many career highlights, he once managed a complex loss at a mental health facility that spanned an entire city block. Scott joined Seltser & Goldstein to be part of a team known for its integrity and exceptional service. Outside of work, he enjoys golfing, riding his motorcycle, and cheering on his favorite hockey teams.

Francisco has always been guided by a desire to serve others, a value strengthened by his experience in the military and carried into his work at Seltser & Goldstein. He holds a Bachelor’s degree in Psychology from the University of Massachusetts Boston, where he developed a deeper understanding of people and how to support them through challenging times. Known for his compassion, reliability, and attention to detail, Francisco takes pride in going the extra mile for every client he assists.

Fluent in both English and Spanish, Francisco connects with families from diverse backgrounds and helps them navigate the difficult process of recovering from a loss. He finds it deeply rewarding to provide reassurance and guidance when clients need it most, helping them regain a sense of stability and peace of mind. Francisco was drawn to Seltser & Goldstein because of the company’s strong values, high standards, and commitment to both professional and personal growth.

Joe grew up in the insurance industry and developed a deep appreciation for the importance of putting clients first. From an early age, he learned that careful guidance and clear communication can make a meaningful difference for individuals facing challenging situations. Joe brings that philosophy to every claim he handles. Known for his tremendous compassion and sincere dedication, he works tirelessly to ensure that each client feels supported throughout the process. His attention to detail, commitment to accuracy, and ability to advocate effectively make him a trusted partner for those navigating the complexities of insurance claims. Joe’s genuine care and steady approach consistently reflect his client centered values.

Robert is a third generation Public Adjuster with a BSBA in Business Administration and Management from the Sawyer Business School at Suffolk University. He brings a natural ability to connect with clients from all backgrounds, making him a valuable member of the Seltser & Goldstein team. Robert is committed to guiding insureds through what is often one of the most stressful moments of their lives and works hard to ensure they are made whole again. He believes every claim is equally important because each represents a significant experience for the insured. Inspired by his father Robert Brown, he proudly continues the family tradition of serving others through the claims process. Outside of work, Robert enjoys fishing in the Boston Harbor and cheering on the Boston Celtics.

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